Privacy Policy

Welcome to LogoCraft. This Privacy Policy explains how LogoCraft (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your information when you visit our website logocraft.top and use our logo design services.

We are committed to protecting your privacy and the security of your personal data. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect several types of information to provide and improve our services to you.

a) Personal Information You Provide Directly:

  • Contact and Account Information: When you register for an account, contact us, or place an order, you may provide your name, email address, company name, and password.
  • Billing Information: When you make a purchase, we collect payment information. This is processed directly by our secure third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.
  • Project and Design Brief Information: You may provide details about your logo design project, such as your business industry, preferred styles, color schemes, slogans, and any uploaded images or files (e.g., sketches, reference images).
  • Communication Data: Any correspondence you send to us, including emails and messages through our contact forms.

b) Information Collected Automatically:

  • Technical Data: We automatically collect information such as your IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform when you use our website.
  • Usage Data: We collect information about how you interact with our website, including the pages you visit, the links you click, the time spent on those pages, and other diagnostic data. This is often collected using cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Maintain Our Service: To create your account, process your transactions, manage your design projects, and communicate with you about your orders.
  • To Improve Our Website and Services: To analyze user behavior and trends to enhance the user experience, functionality, and quality of our logo design tools and services.
  • To Communicate With You: To send you service-related emails (e.g., order confirmations, project updates, security alerts). With your permission, we may also send you marketing and promotional communications.
  • Customer Support: To respond to your inquiries, troubleshoot problems, and provide technical support.
  • Security and Fraud Prevention: To monitor and protect the security of our website, detect and prevent fraudulent transactions, and ensure the safety of our users and our service.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the context in which we collect it. We typically rely on the following:

  • Performance of a Contract: To fulfill our obligations to you under our Terms of Service (e.g., creating your logo).
  • Your Consent: Where you have given us explicit consent, for example, for marketing communications.
  • Legitimate Interests: For our legitimate business interests in operating and improving our website, provided that your fundamental rights do not override those interests.
  • Legal Compliance: To comply with a legal obligation.

4. Sharing and Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following situations:

  • With Service Providers: We share information with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, cloud hosting providers, email delivery services, analytics companies). These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
  • For Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred to the new owners.
  • For Legal Reasons: We may disclose your information where required to do so by law, subpoena, or other legal process, or if we believe in good faith that such action is necessary to comply with the law, protect our rights, or ensure the safety of our users or the public.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill your design projects, comply with our legal obligations, resolve disputes, and enforce our agreements. Project files and design briefs may be retained to allow you to access your past work and re-download your logos.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access and Portability: The right to request copies of your personal data.
  • Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Erasure (“Right to be Forgotten”): The right to request that we erase your personal data, under certain conditions.
  • Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
  • Object to Processing: The right to object to our processing of your personal data, under certain conditions.
  • Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Children’s Privacy

Our service is not directed to anyone under the age of 16 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:
Email: privacy@logocraft.top

Note for the Website Owner:

  • Replace [Date] with the actual date of implementation or last update.
  • Replace privacy@logocraft.top with a dedicated email address you monitor.
  • Ensure you have a mechanism for users to consent to cookies (a cookie banner) that links to a more detailed Cookie Policy if needed.
  • It is highly recommended to consult with a legal professional to ensure this policy is fully compliant with all applicable laws (like GDPR, CCPA) for your specific business operations and user base.